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Warranty Information

Buckeye Metal Sales stands behind all of our products and backs them with an extensive warranty. Register your warranty when your metal siding or roofing is installed. Then, in the rare case you experience a problem, you can file a warranty claim on this page.

Buckeye offers a limited lifetime transferable warranty on all of our AkzoNobel colors, and a 40 year warranty on our Sherwin Williams crinkle colors.

No matter which color you choose, your paint is backed by a guarantee that it’s built to last, or we’ll make it right.

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AkzoNobel CERAM-A-STAR® 1050 LIMITED LIFETIME TRANSFERABLE WARRANTY

SECTION A: PARTIES AND LIMITATIONS ON USE

AkzoNobel (“AkzoNobel”) extends the following limited warranty to Buckeye Metals for CERAM-A-STAR 1050 sold by AkzoNobel, used to coat coils of metal fabricated by Buckeye Metals into components for pre-painted metal buildings.

SECTION B: COVERAGE

This warranty applies only to customers that have purchased metal panels directly from Buckeye Metals or from an authorized distributor. Coverage of claim will be considered only with an original copy of invoice or receipt.

CUSTOMERS HAVE THIRTY (30) DAYS FROM DETECTION OF PROBLEM TO REPORT OF CLAIM.

Although it is recognized by AkzoNobel and Buckeye Metals that most coatings, including CERAM-ASTAR 1050 will fade and change in appearance to some degree over a period of time in outdoor installations, and that such changes may not be uniform between surfaces not equally exposed, AkzoNobel warrants that the painted panels covered by this warranty will conform to the performance standards listed below. Items #1 through #3 below apply to metal buildings and similar installed north of the 15th parallel in the northern hemisphere or south of the 15th parallel in the southern hemisphere. Only item #1 applies to metal buildings and similar structures installed between these latitudes.

  1. For the lifetime of the original purchaser (e.g., natural person) CERAM-A-STAR 1050 will not peel, flake or otherwise lose adhesion (Film Integrity) to an extent that is apparent on ordinary outdoor visual observation. Note: slight crazing or cracking may occur on roll formed edges or break bends at the time of forming, and is considered as standard – such crazing or cracking shall not constitute a basis for complaint under this limited warranty; and
  2. For thirty (30) years, sidewall panels of CERAM-A-STAR 1050 will not change color (Color Fade) more than five (5) (delta e) Hunter units and roof panels will not change more than seven (7) (delta e Hunter units) when measured per ASTM D2244 on clean surfaces after removing dirt, other surfaces and chalk per ASTM D 3964; and
  3. For thirty (30) years, sidewall panels of CERAM-A-STAR 1050 will not chalk more than a number eight (8) rating and roof panels will not chalk more than a number six (6) rating, measured per ASTM D 4212, method A.
  4. This warranty automatically expires upon transfer of ownership of the property on which the metal coated with CERAM-A-STAR 1050 is originally installed, with the exception this warranty will cover one transfer of ownership of the property from the original owner (e.g. natural person) providing said transfer takes place within the first ten years from the initial date of installation. Exception does not apply if the original purchaser is not a natural person (e.g., a corporation or association). If the original purchaser is not a natural person, the Film Integrity warranty is limited to 40 years.

Section C: EXCEPTIONS

This is an anti-weathering limited warranty and does not apply to other causes of degradation including:

  1. CERAM-A-STAR 1050 which is applied to other than first quality aluminum, Galvalume, Galfan, or galvanized steel.
  2. CERAM-A-STAR 1050 which has suffered scratching or abrasion or impact by a hard object; has been abused, altered, modified, used in a manner not originally intended or stored contrary to instructions of AkzoNobel, Buckeye Metals, or the coil coater, or in accordance with good industry practice; is damaged due to moisture entrapment in coils and/or bundles during transit or storage; is stored or installed in a way which allows standing water on the coating on the coating or in any chemically aggressive environment containing fumes, ash, cement dust, carbon black, salts or other chemicals, whether naturally occurring or caused by man; is stored or installed in an area, or in such a way, that damage can occur due to poor air circulation; has suffered any damage caused by acts of God, radiation, falling objects, explosion, fire, riots, civil commotions, acts of war, or other external forces.

  3. CERAM-A-STAR 1050 which suffers from improper forming, fabrication, or embossing; cut edge exposure; corrosion of the substrate; or the development of any other condition between the coating and the substrate which causes the coating to degrade or delaminate, including any failure or deficiency in the cleaning process or pretreatment.

  4. CERAM-A-STAR 1050 which is installed within 1000 meters of a saltwater or other marine environment.

OTHER EXCEPTIONS:

Warranty is voided by any of the following:

  1. Metal fastened directly to ACQ Pressure Treated Lumber unless using copper flashing and stainless steel screws.
  2. Metal cut with a power saw.
  3. There is no warranty on any #2 Metal; it is sold as is with no guarantee on color match.

SECTION D: REMEDY

In the event of claim under this limited warranty, Buckeye Metals must demonstrate to AkzoNobel’s satisfaction that the failure was due to a breach of this limited warranty. Buckeye Metals has the responsibility to supply a video and/or photographs of the claimed defective CERAM-A-STAR 1050 for AkzoNobel’s inspection. AkzoNobel will determine, with reasonable promptness, whether to honor such a warranty claim, and may at its discretion, choose to remediate said claim on that basis, or to inspect the structure on which the claim is made. In the event that AkzoNobel honors the claim, AkzoNobel will bear the full cost of labor and material to replace or refinish the defective portion of the field installation. The decision whether to replace or refinish to remedy an honored claim will be made at the sole discretion of AkzoNobel. Any refinishing of the defective portion shall be done in accordance with standard industry practice to provide a uniform appearance with the remainder of the installation. The replaced or refinished portion shall be deemed to have been coated on the date of the original coating and the duration of this warranty shall not be extended beyond that of the original factory-applied finish.

Buckeye Metals – or Buckeye Metals customer – may elect to obtain a cash settlement from AkzoNobel, in lieu of the remedies set forth above. Should Buckeye Metals or its customer elect to receive a cash settlement, any replacement or refinishing of the defective portion of the field installation arranged by Buckeye Metals will not be covered by this warranty. AkzoNobel will pay Buckeye Metals or its customer the settlement amount agreed between AkzoNobel upon receipt from Buckeye Metals or its customer of a full and final written release of AkzoNobel from any further liability for the defective portion of the field installation.

SECTION E: LIMITATION OF LIABILITY

AkzoNobel shall not, under any circumstance, be liable for special or consequential damages, such as, but not limited to, damage or loss of other property or equipment, loss of profits or revenue, cost of capital, cost of purchase or replacement of other goods, or claims of customers of purchase for, business or service interruptions. The remedies of Buckeye Metals set forth herein are exclusive.

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SHERWIN WILLIAMS WEATHERXL™ CRINKLE 40 YEAR LIMITED WARRANTY

  1. This Warranty applies if any of the following Warranty Conditions occurs:
    1. Within 40 years from the date of application of the paint, WeatherXL exhibits cracking, flaking, or peeling (loss of adhesion) to an extent that is apparent on ordinary outdoor visual observation. Minute fracturing, which may occur in proper fabrication of the building parts, is not a covered Warranty Condition. Failure due to substrate corrosion is not a covered Warranty Condition.
    2. Within 30 years from the date of installation of the panels, WeatherXL:
      1. Chalks in excess of ASTM D-4214 method A number six (6) rating on horizontally installed (roofing) panels and a number eight (8) rating on vertically installed (sidewall) panels, when properly maintained as described herein, and
      2. Changes color more than seven (7.0) Hunter delta-E units on horizontally installed (roofing) panels and five (5.0) Hunter delta-E units on vertically installed (sidewall) panels as determined by ASTM method D-2244. Color change shall be measured on an exposed painted surface that has been cleaned of surface soils and chalk, and the corresponding values measured on the original or unexposed painted surface. Color changes may not be uniform on surfaces that are not equally exposed to the sun and elements and Sherwin-Williams does not warrant that color changes will be uniform.
  2. If a Warranty condition occurs and the other requirements of this Warranty are met, Sherwin-Williams will supply you with the following Warranty benefits: Sherwin-Williams will pay for labor and material reasonably necessary to repaint, repair or replace, at our option, the metal panels showing the Warranty Conditions. The Warranty Benefits shall not exceed the original purchase price of the affected metal panels (not including any accessories or attachments) or the remedy provided in any other warranty provided to the building owner, whichever is less, even if our limited warranty fails of its essential purpose. This Warranty will continue to apply to any metal panels that were repainted, repaired, or replaced due to a Warranty Condition, but only for the unexpired portion of the Warranty period.
  3. Sherwin-Williams cannot control the circumstances of application. Therefore, this Limited Warranty applies only when WeatherXL coil coatings are properly applied (according to the application instructions in Sherwin-Williams’s then-current Technical Data Sheet) to a properly pre-treated and primed substrate (HDG Steel (G90/G60), Galvalume, and Aluminum) that is fabricated into commercial or industrial building parts. Sherwin-Williams does not warrant the use of WeatherXL coil coatings with non-Sherwin-Williams coatings. Warranty Benefits are available only for all-Sherwin-Williams coating systems. Also, because some colors may not meet our standards, Sherwin-Williams will inform you in writing at the time of color matching if the color you have selected is not an approved color.
  4. To receive Warranty Benefits for a Warranty Condition, you must:
    1. Send written notice of the Warranty Condition within thirty days of the appearance of any detectable defect.
    2. Provide access to the affected panels and site.
    3. Assist us as necessary in determining the exact cause of failure.
    4. Provide such documentation as we shall request to confirm the Warranty Condition, including records sufficient to identify the batch number and application date of the WeatherXL coating involved; and production records and quality control records from your coater showing compliance with our application specifications and the results of tests required by those specifications.
  5. We are not responsible and provide no Warranty Benefits, for any damage or condition resulting from circumstances beyond our control, including any of the following:
    1. Acts of God, falling objects, explosions, fire, external forces or other such similar or dissimilar circumstances beyond Sherwin-Williams’s control
    2. Harmful fumes or foreign substances in the atmosphere, or salt spray
    3. Failure to apply WeatherXL coil coatings in accordance with our specifications and instructions as outlined on our then-current published technical data sheets;
    4. Improper treatment or defects in the substrate metal or in its fabrication, embossing. Any corrosion or loss of adhesion as a result of the embossing process;
    5. Significant differences in insulation below coated metal panel;
    6. WeatherXL which has been damaged due to moisture entrapment in coils and/or bundles during transit or storage or which has been stored or installed in such a way that allows standing water on the coating;
    7. Failures or damage resulting from corrosion at cut/bare edges or failure of the metal substrate;
    8. Development of any other condition between the coating and the substrate which causes the coating to degrade or delaminate, including any failure or deficiency in the cleaning process or pretreatment;
    9. WeatherXL that has been stored/installed in such a way that allows contact with animals or animal waste.
    10. Mishandling of WeatherXL or of any substrate coated with it, including abuse, alteration, modification, improper use, or storage;
    11. Where materials / items such as snow guards and solar panels are attached / adhered to the product;
    12. Use of any bleach-based cleaners;
    13. Any condition, which occurs in any chemically aggressive environment containing salts, or other chemicals, whether naturally occurring or caused by man, are stored/installed in an environment that includes a high degree of humidity, sand, dirt or grease;
    14. Exposure of excess humidity, condensation, frost, mold, mildew, or fungus on product surfaces;
  6. No Warranty is provided for WeatherXL on any substrate that is subjected to sea spray or installed on property located 1,500 or fewer feet from a salt-water environment.
  7. If chrome free pretreatment is used, warranty for adhesion must be validated by sample testing of production material. Material must pass AAMA 2605 sec. 8.4.1.4 Boiling Water Adhesion. Following topcoat application a sample must undergo a twenty (20) minute boiling water immersion crosshatch; sample within 5 minutes of removal from the boiling water/evaluate adhesion in the cross hatched area per AAMA sec. 8.4.1.2 Tape Pull-Off (ASTM D3359 Method B)/Result must be 5B, no tape off. Use of chrome free pretreatment with Galvalume voids warranty.
  8. This warranty applies only to building parts installed on buildings within the Continental United States, Alaska, and Canada. This Warranty will automatically expire upon any change or transfer of ownership of the property on which the metal coated with WeatherXL is originally installed.
  9. This is our only warranty concerning WeatherXL Siliconized Polyester coil coatings. Except for this Warranty, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED AND DISCLAIM ALL IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR FREEDOM FROM PATENT INFRINGEMENT. SHERWIN-WILLIAMS WILL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. We have no other liability with respect to WeatherXL Siliconized Polyester coil coatings, whether based on warranty, negligence, or any other legal theory.
  10. This is our complete warranty. It lists all of Sherwin-Williams’s obligations regarding WeatherXL Siliconized Polyester coil coatings purchased by you on or after the effective date shown below. It is only for your benefit and you may not assign it to any other person or entity. Sherwin-Williams makes no warranty to your customers and is not responsible for any warranty you choose to provide to your customers concerning the performance of WeatherXL Siliconized Polyester coil coatings. Sherwin-Williams may change or discontinue this Warranty by providing you with 30 days advance written notice. Any changes will apply only to WeatherXL Siliconized Polyester coil coatings sold to you after the notice period expires.