Striving for Accuracy in Every Order

We’ve all experienced the frustration of receiving an order that was missing something, the wrong size, damaged, or simply not quite right. We’ve been there too, and as your metal supplier, we recognize that sometimes, it’s been our fault.

At Buckeye Metal Sales, we often talk about our quick turnarounds. We understand that your time is money, and we prioritize getting your orders to you fast. But in all that talk about speed, we don’t want you to think that speed is the only thing we care about. Accuracy is just as, if not more, important to us.

Accuracy in Action: A Commitment to Quality

For us, accuracy isn’t just a buzzword; it’s something we actively work on every day. Sometimes it means rethinking a product or process to ensure that everything is just right. For example, when we noticed that our rat guard was causing issues, we took action to fix it. We redesigned the profile to improve its function, which you can see in the images below.

Old profile (top) and New profile (bottom)

What We Do to Ensure Accuracy

Accuracy has always been important to us, but we’re stepping up our efforts in the coming months to deliver exactly what you order—every time.

In fact, the word “accuracy” is rooted in an old concept: “prepared with care.” That’s how we approach each order. Our team takes great care in preparing your order to minimize the chances of mistakes.

With the introduction of QB Metal software, we’ve seen a drastic reduction in shop errors. Now, if the order is entered correctly, it’s almost guaranteed to be right. Plus, we double-check each load before it leaves our facility to ensure everything is just as it should be.

How You Can Help Us Help You

We’re always happy to chat when you call, but when it comes to placing an order, we’ve found that putting your request in writing helps us avoid potential mistakes. Here are a few ways you can help:

• Send a text or email with your detailed needs.
• Use your company’s ordering forms if you have them.
• Download one of our PDF order forms and email or fax it to us at (740) 998-4307.
• Call us and ask for a Buckeye Metal Sales order booklet to keep on hand.

Of course, if calling is still the best option for you, we’re happy to take your order over the phone as well.

Our Promise to You

As we expand our service area, we’re even more mindful that mistakes can be costly—especially when it means longer travel times to fix them. So, we’re committed to getting things right the first time, every time.

We know we’ve made mistakes in the past, and we may make more in the future. But when we do, we promise to do everything we can to resolve the issue as quickly as possible. After all, your time and our reputation depend on it.

What do you think? We’d love to hear your thoughts, questions, or feedback.

Call us today, or submit your written order to help us serve you better.